Customer Orders Policy

At Imani Kulture, we believe in creating purpose-filled pieces that reflect your unique story, event, or community. We proudly offer customized and made-to-order items for individuals, organizations, and groups who desire something more personal and meaningful.

PRODUCTION & PROCESSING TIME
Each custom item is handcrafted with care by our artisan team. Because of the attention to detail, processing time depends on quantity and design complexity. As a general guide:
- 1–10 pieces: up to 5–7 business days
- 11–40 pieces: minimum 7 business days
- Bulk orders above 40 pieces: estimated timeline will be discussed based on availability and design specifications

You will receive an official production timeline once your order is confirmed. Our team will contact you to discuss your requirements and share a personalized plan.

DESIGN APPROVAL & COMMUNICATION
For personalized artwork, fabrics, or text-based designs, our team will send previews or descriptions for your approval before production begins. We encourage timely responses to avoid delays in your delivery timeline.

PRICING
Prices for custom orders may vary depending on the quantity, material, packaging, and level of customization. Once details are finalized, we will send a detailed quote including estimated delivery costs.

PAYMENT & CONFIRMATION
All custom orders must be paid in full before production begins. Payments can be made via our available payment options listed on the checkout page or via a direct invoice if arranged personally.

RETURNS & EXCHANGES
Please note: Because each item is made specifically for you, customized products are **non-returnable and non-refundable**, except in cases of damage during delivery or production error. We recommend reviewing all order details thoroughly before confirming your request.

QUESTIONS OR REQUESTS?
If you’re ready to start your custom journey or have specific questions, please email us at:
**imanikulture4@gmail.com**

We are honored to create with you and bring your vision to life through faith-infused African craftsmanship.